Work experience

Microsoft Systems Manager and Microsoft Solutions Architect

  • TAP IT

  • Aeroporto da Portela, 1704-801, Lisbon, Portugal
  • Manager and Decision Maker for all Microsoft Systems
  • Microsoft Solutions Architect
  • Microsoft Unified Support contract Owner
  • Microsoft System Administrator Team Leader
  • Member of Architect&Solutions Team
  • VMWare and Hyper-V Administrator
  • Implement and Manage Identity and Access
  • Implement and Manage Threat Protection
  • Manage Governance and Compliance Features in Microsoft 365
  • Implement and manage information protection
  • Exchange Online/OnPermise Administrator
  • Microsoft Azure Subscription Owner & Global O365 Administrator
  • Microsoft Teams Administrator
  • Microsoft Certified Trainer

Senior IT Systems Administrator

  • TAP IT

  • Aeroporto da Portela, 1704-801, Lisbon, Portugal
  • Team Leader of Advanced Support Area
  • Hyper-V and VMWare Administrator
  • Exchange Online/OnPermise Administrator
  • Skype Online/OnPermise Administrator
  • Office 365 Global Administrator
  • Microsoft SQL Server Administrator
  • Creator of automation processes using Powershell and C#
  • Canon integrated print&scan management solution (Uniflow)
  • Create and Manage Domain DNS.
  • Windows and Linux System Administrator
  • Active Directory , Group Policy Manager, DHCP and DNS Administrator
  • Windows Update (WSUS) Infrastructure Administrator

Senior Premier Support Engineer

  • Microsoft

  • Rua do Fogo de Santelmo, L 2.07.02, 1990-110, Lisbon, Portugal

Solving highly complex and critical technical issues providing assistance and guidance acting as trusted advisor in Support Topics of Windows Reliability POD​:

  • No Boot scenarios
  • Slow Boots & Slow Logons
  • System Crashs & System Hangs
  • Troubleshooting Overall performance
  • WMI issues
  • WinRM issues

Technology Senior Specialist

  • TIMWE Group

  • Avenida Infante Santo 2H Floor3, Lisbon, Portugal
  • Team Leader of Corporate IT
  • Team Leader of HelpDesk
  • Hyper-V Administrator
  • VMWare Administrator
  • Exchange Online/OnPermise Administrator
  • Microsoft Azure Subscription Administrator
  • Microsoft Office365 Administrator
  • Microsoft SQL Server Administrator
  • Creator of automation processes using Powershell and C#
  • Create and Manage corporate Image (Windows Deployment)
  • Canon integrated print&scan management solution (Uniflow)
  • ​McAfee Security EPO (ePolicy Orchestrator) Administrator​
  • Create and Manage Domain DNS on public Registrars.
  • Windows System Administrator
  • Linux System Administrator
  • Active Directory , Group Policy Manager, DHCP and DNS Administrator
  • Windows Update (WSUS) Infrastructure Administrator

IT Cloud and Middleware Administrator

  • Celfocus (Novabase Group)

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Subversion (SVN) platform ​Administrator
  • Jira platform Administrator
  • Oracle WebLogic Administrator
  • Polycom Video conferencing Administrator​​
  • Confluence platform Administrator
  • Network (Wired/Wireless) Administrator on Vodafone Building
  • PFSense Firewall Administrator​
  • Active Directory, Group Policy Manager, DHCP and DNS Administrator
  • Hyper-V Administrator
  • VMWare Administrator
  • Kenan Administrator
  • Windows and Linux System Administrator

IT System Administrator

  • Novabase

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
  • Reviewing system and application logs, and verifying possible problems.
  • Perform regular security monitoring to identify any possible intrusions.
  • Check daily backup logs ensuring that all system data are successfully backed up.
  • Investigate and troubleshoot issues.
  • Monitoring tools (Nagios , Solarwinds, Check_MK, Zabix)
  • Repair and recover from hardware or software failures communicate with impacted constituencies.
  • Apply OS patches and upgrades on a regular basis (WSUS)
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
  • Active Directory, Group Policy Manager, DHCP and DNS Administrator
  • Create and Manage corporate Image (Windows Deployment)
  • Creator of automation processes using Powershell and C#

IT Field Support

  • Novabase

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Installing and configuring computer systems.
  • Supporting users issues over telephone and email.
  • Offering users appropriate support and advice
  • Managing crisis situations, which may involve complex technical hardware or software problems
  • Providing support for Windows, Macintosh and Linux issues.
  • Evaluate and modify system's performance;
  • Diagnosing and solving hardware/software faults.
  • Administer desktop computers, printers , phones, software
  • Applying security updates and system patches​.
  • Creating and automating desktop and server corporate images (Windows Deployment)
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Setting up new users' accounts and dealing with password issues using Active Directory
  • Working continuously on a task until completion (or referral to third parties, if appropriate).​
  • Creator of automation processes using Powershell and C#

IT Instructor & IT System Administrator

  • Jornal Mais Região

  • Coruche, Portugal
  • Installing and configuring computer systems.
  • Diagnosing and solving hardware/software and network issues.
  • Exchange administrator.
  • Instructor in all technology areas.
  • Active Directory, Group Policy Manager, DHCP and DNS Administrator
  • Apply OS patches and upgrades on a regular basis (WSUS)
  • Creator of automation processes using Powershell and C#
  • Setting up new users' accounts and dealing with password issues using Active Directory
  • Network (Wired/Wireless) Administrator.

IT Field Support & IT System Administrator

  • Salão de Cabeleireiro e Estética Sartina

  • Alameda Dom Afonso Henriques n64 rc dto, 1900-183, Lisbon, Portugal
  • Installing and configuring computer systems.
  • Diagnosing and solving hardware/software and network issues.
  • Exchange administrator.
  • Active Directory , Group Policy Manager and DNS Administrator
  • Create and Manage corporate Image (Windows Deployment)
  • Creator of automation processes using Powershell and C#
  • Network (Wired/Wireless) Administrator.
  • PFSense Firewall Administrator​
  • Windows Update (WSUS) Infrastructure Administrator

ACTIVE CERTIFICATIONS

Technical Roles

  1. FR96A2-1AB40A Azure Cosmos DB Developer Specialty
  2. E13F8E-B3FD02 Azure Administrator Associate
  3. 1B7C57-5EK422 Fabric Analytics Engineer Associate
  4. 7FEC85-I73504 Security Operations Analyst Associate
  5. 62D45E-49E07B Collaboration Communications Systems Engineer Associate
  6. E611B3-3658CT Power Automate RPA Developer Associate
  7. 0C3AF5-DC9BC2 Identity and Access Administrator Associate
  8. 34T476-DB6F61 Information Protection and Compliance Administrator Associate
  9. A4CE9F-3AFAN9 Azure Solutions Architect Expert
  10. 93EC02-D25A6E Azure Network Engineer Associate
  11. 1CM757-75B46F Power Platform Functional Consultant Associate
  12. E68438-5409Y2 Power Platform Solution Architect Expert
  13. A08F70-G2144A Windows Server Hybrid Administrator Associate
  14. 31CD0C-32CA3D Azure Virtual Desktop Specialty
  15. 9DZ97B-096A27 Azure AI Engineer Associate
  16. 2CA32B-6C00F4 Cybersecurity Architect Expert
  17. 2D28A9-1FE75U Security, Compliance, and Identity Fundamentals
  18. I7F3EB-B24120 Azure Data Fundamentals
  19. 57698H-BC08B3 Power Platform Fundamentals
  20. F66202-Z14D8E Azure AI Fundamentals
  21. 5F4318-7V6850 Azure Fundamentals

Education and training

Microsoft

  • PL-500: Power Automate RPA Developer Associate

  1. Design automations
  2. Develop automations
  3. Deploy and manage automations

Microsoft

  • MS-721: Collaboration Communications Systems Engineer Associate

  1. Plan and design collaboration communications systems
  2. Configure and manage Teams meetings, webinars, and town halls
  3. Configure and manage Teams Phone
  4. Configure and manage Teams Rooms and devices

Microsoft

  • DP-600: Fabric Analytics Engineer Associate

  1. Maintain a data analytics solution
  2. Prepare data
  3. Implement and manage semantic models

Microsoft

  • AI-102: Azure AI Engineer Associate

  1. Plan and manage an Azure AI solution
  2. Implement decision support solutions
  3. Implement computer vision solutions
  4. Implement natural language processing solutions
  5. Implement knowledge mining and document intelligence solutions
  6. Implement generative AI solutions

Microsoft

  • AZ-140: Azure Cosmos DB Developer Specialty

  1. Design and implement data models
  2. Design and implement data distribution
  3. Integrate an Azure Cosmos DB solution
  4. Optimize an Azure Cosmos DB solution
  5. Maintain an Azure Cosmos DB solution

Microsoft

  • SC-100: Microsoft Cybersecurity Architect

  1. Design a Zero Trust strategy and architecture
  2. Evaluate Governance Risk Compliance (GRC)
  3. Configure technical strategies
  4. Deploy security operations strategies
  5. Design security for infrastructure
  6. Design a strategy for data and applications
  7. Recommend security best practices and priorities

Microsoft

  • AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop

  1. Plan an Azure Virtual Desktop architecture
  2. Implement an Azure Virtual Desktop infrastructure
  3. Manage access and security
  4. Manage user environments and apps
  5. Monitor and maintain an Azure Virtual Desktop infrastructure

Microsoft

  • AZ-801: Configuring Windows Server Hybrid Advanced Services

  • Secure Windows Server on-premises and hybrid infrastructures
  • Implement and manage Windows Server high availability
  • Implement disaster recovery
  • Migrate servers and workloads
  • Monitor and troubleshoot Windows Server environments

Microsoft

  • AZ-800: Administering Windows Server Hybrid Core Infrastructure

  • Deploy and manage Active Directory Domain Services (AD DS) in on-premises and cloud environments
  • Manage Windows Servers and workloads in a hybrid environment
  • Manage virtual machines and containers
  • Implement and manage an on-premises and hybrid networking infrastructure
  • Manage storage and file services

Microsoft

  • MS-100: Microsoft 365 Identity and Services

  • Design and implement Microsoft 365 services
  • Manage user identity and roles
  • Manage access and authentication
  • Plan Office 365 workloads and applications

Microsoft

  • PL-600: Microsoft Power Platform Solution Architect

  • Perform solution envisioning and requirement analyses
  • Architect a solution
  • Implement the solution

Microsoft

  • PL-200: Microsoft Power Platform Functional Consultant

  • Configure Microsoft Dataverse
  • Create apps by using Microsoft Power Apps
  • Create and manage Microsoft Power Automate
  • Implement Microsoft Power Virtual Agents chatbots
  • Integrate Microsoft Power Apps with other apps and services
  • Manage solutions

Microsoft

  • AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

  • Design, implement, and manage hybrid networking
  • Design and implement core networking infrastructure
  • Design and implement routing
  • Secure and monitor networks
  • Design and implement Private access to Azure Services


Microsoft

  • AZ-304: Microsoft Azure Architect Design

  • Design monitoring
  • Design identity and security
  • Design data storage
  • Design business continuity
  • Design infrastructure

Microsoft

  • AZ-305: Designing Microsoft Azure Infrastructure Solutions

  • Design identity, governance, and monitoring solutions
  • Design data storage solutions
  • Design business continuity solutions
  • Design infrastructure solutions

Microsoft

  • SC-400: Microsoft Information Protection Administrator

  • Implement information protection
  • Implement data loss prevention
  • Implement information governance

Microsoft

  • SC-300: Microsoft Identity and Access Administrator

  • Implement an identity management solution
  • Implement an authentication and access management solution
  • Implement access management for apps
  • Plan and implement an identity governance strategy

Microsoft

  • SC-200: Security Operations Analyst Associate

  • Mitigate threats using Microsoft 365 Defender
  • Mitigate threats using Microsoft Defender for Cloud
  • Mitigate threats using Microsoft Sentinel
  • SC-900: Microsoft Security, Compliance, and Identity

  • Concepts of security, compliance, and identity
  • Capabilities of Microsoft identity and access management solutions
  • Capabilities of Microsoft security solutions
  • Capabilities of Microsoft compliance solutions
  • MCT: Microsoft Certified Trainer

  • Microsoft Certified Trainers are premier instructional technical experts in Microsoft technologies
  • Exclusive group of worldwide Microsoft technical training professionals
  • Member with benefits of MCT training certification and membership.
  • Program for educators around the world who actively deliver training on Microsoft technologies
  • Program for people that possess a qualifying certification
  • Members passionate about delivering training on Microsoft technologies.
  • AZ-104: Microsoft Azure Administrator Associate

  • Manage Azure identities and governance
  • Implement and manage storage
  • Deploy and manage Azure compute resources
  • Configure and manage virtual networking
  • Monitor and back up Azure resources
  • DP-900: Microsoft Azure Data Fundamentals

  • Describe core data concepts
  • Describe how to work with relational data on Azure
  • Describe how to work with non-relational data on Azure
  • Describe an analytics workload on Azure

Microsoft

  • PL-900: Microsoft Power Platform Fundamentals

  • Describe the business value of Power Platform
  • Identify the core components of Power Platform
  • Demonstrate the capabilities of Power BI
  • Describe the capabilities of Power Apps
  • Demonstrate the capabilities of Power Automate
  • Demonstrate the business value of Power Virtual Agents

Microsoft

  • AI-900: Microsoft Azure AI Fundamentals

  • Introduction to AI
  • Machine Learning
  • Computer Vision
  • Natural Language Processing
  • Conversational AI

Microsoft

  • AZ-900: Microsoft Azure Fundamentals

  • Describe cloud concepts
  • Describe core Azure services
  • Describe core solutions and management tools on Azure
  • Describe general security and network security features
  • Describe identity, governance, privacy, and compliance features
  • Describe Azure cost management and Service Level Agreements

Centro de Formação da Skillstep

  • Oracle WebLogic Server

  • Rua do Conde de Redondo n145, 1150-006, Lisbon, Portugal
  • Oracle WebLogic Server Configuration
  • Oracle WebLogic Server Administration
  • Deploy applications
  • Domain creation
  • Starting and Monitoring Domain Resources
  • Configuration and use of node manager
  • Configuration of the database for resources
  • Cluster configuration

Exin

  • ITIL Foundation Certificate in IT Service Management

  • Arthur van Schendelstraat 650, 3511 MJ, Utrecht, Netherlands
  • ITIL-based service management.
  • Best Practices Applying ITIL.
  • Main differences between ITIL V2 and ITIL V3
  • Service Management as practice;
  • The Service Life Cycle;
  • Key Principles and Models;
  • Service Strategy;
  • Service Design;
  • Transition and Operation of the Service;
  • Continuous improvement of the Service;
  • Roles, functions and process;

Instituto Superior de Tecnologias Avançadas

  • IT Engineer

  • Alameda das Linhas de Torres n179, 1750-142, Lisbon, Portugal
  • 1st year: Computer Architecture ; Introduction to Computer Science ; Programming I ; Networks and Communications I; Mathematics I; Internet Technologies IInternet Technologies II; Networks and Communications II ; Algorithms and data structures ; Programming II ; Mathematics II ; Descriptive statistics
  • 2nd year: Network Administration I ; Data base ; Programming III ; Multimedia Systems I ; Internet Technologies III ; Probability Theory and Simulation ModelsNetwork Administration II ; Database Management Systems ; Programming IV ; Multimedia Systems II ; IV Internet Technologies ; Financial Calculation
  • 3rd year: Computer Law ; Technical Architecture of IT ; Cryptography ; Business managementHistory of Science and Techniques ; Programming V ; Computational Simulation Models ; Computer Security
  • NQF Level: EQF level 6 (Values#13)

Novabase IMS (Jorge Gonçalves Cardoso)

  • Microsoft Lync 2013 (Internal Training)

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Components
  • Voice and Video Conferencing
  • Anywhere access policies
  • Initial Setup
  • Policy-making
  • Collaboration experience
  • Response Groups

Novabase IMS (by Jorge Gonçalves Cardoso)

  • Windows Server 2012 VDI (Internal Training)

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Implementation
  • Components
  • Management
  • Create templates
  • Management

Novabase IMS (by Ricardo Jorge Fernandes)

  • SAN - Storage Area Networks (Internal Training)

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Basic concepts
  • Components
  • Benefits / Architecture / Topologies
  • VSAN and Zoning
  • Problems & Best Practices

Novabase IMS (by Ricardo Jorge Fernandes)

  • EMC NetWorker (Internal Training)

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • NetWorker Overview
  • NetWorker Architecture
  • NetWorker Features and Capabilities
  • NetWorker Management Overview​
  • Understanding the differences between​​: backup, staging and cloning
  • Backup using LAN or SAN
  • Backup, staging and cloning operations
  • Integration with VMWare
  • Administration Tasks
  • Troubleshooting

Rumos - Informática Profissional

  • M6294-Planning Manage Microsoft Windows7 Desktop Deploy Environment

  • Campo Grande, 56, 1700-093, Lisbon
  • Plan and perform effective preparation tasks for deploying Windows 7.
  • Describe and compare various deployment methods to determine the best deployment method for your scenario.
  • Assess and resolve application compatibility issues.
  • Assess and evaluate business needs and requirements to design a standard image.
  • Describe the tools and methods to perform automated installation in Windows 7.
  • Deploy images using WAIK, WDS and Lite Touch installation
  • Migrate user state using USMT 4.0.
  • Create and implement a strategy to deploy applications and updates
  • Perform an end-to-end Windows 7 Deployment

Microsoft E-Learning Platform

  • Windows7 Essentials Part2 - 10167

  • Working with Devices and Printers
  • Maintaining Your Computer and Data
  • Protecting Your Computer and Data
  • Networking and Remote Connectivity

Microsoft E-Learning Platform

  • Windows7 Essentials Part1 - 10166

  • Getting Started with Windows 7
  • Using the New User Interface
  • Working with Libraries
  • Searching for Programs and Files

Novabase IMS (by Alberto Lemos)

  • System Center Configuration Manager (Internal Training)

  • Avenida Don João II n34, 1998-031, Lisbon, Portugal
  • Describe features included, and explain how to manage devices.
  • Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server.
  • Deploy and manage the Configuration Manager client.
  • Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering.
  • Identify and configure the most appropriate method to distribute and manage content used for deployments.
  • Distribute, deploy, and monitor applications for managed users and systems.
  • Maintain software updates for PCs that Configuration Manager manages.
  • Use Configuration Manager to implement Endpoint Protection.
  • Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.
  • Configure an operating-system deployment strategy by using Configuration Manager.
  • Manage mobile devices by using Configuration Manager and Intune.
  • Manage and maintain a Configuration Manager site.

Rumos - Informática Profissional

  • ICND2 – Interconnecting Cisco Network Devices Part 2

  • Campo Grande, 56, 1700-093, Lisbon, Portugal
  • Implementing Scalable Medium-Sized Networks
  • Troubleshooting VLAN and WAN Connectivity
  • Building and Improving Redundant Switched Topologies using EtherChannel
  • Understanding Layer 3 Redundancy
  • Troubleshooting Network Connectivity
  • Implementing and Troubleshooting EIGRP
  • Implementing a Scalable, OSPF Based Solution
  • Understanding, Implementing and Troubleshooting OSPF
  • Configuring GRE Tunnels and Single-Homed EBGP
  • Network Device Management
  • Implementing Basic Network Device Management and Security
  • Labs

Rumos - Informática Profissional

  • ICND1 – Interconnecting Cisco Network Devices Part 1

  • Campo Grande, 56, 1700-093, Lisbon, Portugal
  • Building a Simple and Medium-Sized Network
  • Establishing Internet Connectivity
  • Network Device Management and Security
  • Summary Challenge
  • Introducing IPv6

FDTI – Fundação para a Divulgação das Tecnologias de Informação

  • Módulo de Certificado de Competências Pedagógicas

  • Santarém, Portugal
  • Framework and Purposes
  • Training History and General Objectives
  • Methodologies, Training Strategies and Evaluation
  • NQF Level: EDF-415669/2006-DL

Escola Profissional de Coruche

  • IT Technician

  • Rua Dr. Virgílio Campos Pais do Amaral n6, 2100-242, Coruche
  • NQF Level: EQF level 3 (Values#16)

Escola Básica 2,3 Dr. Armando Lizardo

  • Primary Education

  • Avenida Capitão Salgueiro Maia, 2100-042, Coruche, Portugal

Language skills

Mother tongue(s)

Portuguese

Other language(s)

Listening Reading Spoken interaction Spoken production Writing

English

C2: Proficient User
C2: Proficient User
C2: Proficient User
C1: Proficient User
C1: Proficient User

Communication and interpersonal skills

Communication and interpersonal skills

  • Confidence
  • Open-Mindedness
  • Feedback

Job-related skills

Job-related skills

  • Teamwork
  • Initiative
  • Computer skills
  • Problem solving